Privacy Policy

This Privacy Policy describes how Eleven Berry (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit or interact with elevenberry.com, including when you make a purchase or contact us.

 

Contact

If you have questions about this Privacy Policy, need more information about our data practices, or wish to make a complaint, you can contact us at:

Email: info@elevenberry.com

Where legally required, our company details are:

Zebra Digital S.L.

Médico Luis Rivera 2

B42710897

Spain

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process orders. We may also collect additional information if you contact us for support.

In this Privacy Policy, “Personal Information” refers to information that identifies, relates to, or could reasonably be linked to an identifiable individual.

 

Device information

  • Purpose of collection: To load the Site accurately, ensure security, and analyse usage to improve performance.

  • Source of collection: Automatically collected through cookies, log files, pixels, tags, or similar technologies.

  • Disclosure for business purposes: Shared with our e-commerce platform provider (Shopify).

  • Personal Information collected: Browser type, IP address, time zone, cookie data, pages visited, and interaction data.

 

Order information

  • Purpose of collection: To process orders, payments, shipping, invoicing, fraud prevention, and customer communication.

  • Source of collection: Collected directly from you.

  • Disclosure for business purposes: Shared with Shopify and relevant payment and logistics providers.

  • Personal Information collected: Name, billing and shipping address, payment details, email address.

    We do not require a phone number.

 

Customer support information

  • Purpose of collection: To respond to enquiries and provide customer support.

  • Source of collection: Collected directly from you when you contact us.

  • Disclosure for business purposes: Used internally only.

  • Personal Information collected: Information you choose to provide in your communications.

 

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe that a minor has provided us with Personal Information, please contact us so we can delete it.

 

Sharing Personal Information

We share Personal Information with service providers only as necessary to operate our business and fulfill our obligations. For example:

  • We use Shopify to power our online store. You can read more about how Shopify handles personal data here: https://www.shopify.com/legal/privacy

  • We may disclose Personal Information where required to comply with legal obligations, respond to lawful requests, or protect our legal rights.

 

Behavioural Advertising

We may use Personal Information to provide advertising or marketing communications we believe may be relevant to you. This may include the use of cookies or similar technologies.

You can opt out of targeted advertising via the following platforms, where applicable:

  • Facebook: https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads

  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some services via the Digital Advertising Alliance: https://optout.aboutads.info/

 

Using Personal Information

We use your Personal Information to:

  • Operate and maintain the Site

  • Process payments and orders

  • Communicate with you regarding your enquiries or orders

  • Improve and secure our services

 

Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your Personal Information under one or more of the following lawful bases:

  • Your consent

  • Performance of a contract with you

  • Compliance with legal obligations

  • Our legitimate interests, provided they do not override your fundamental rights and freedoms

 

Retention

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. You may request deletion of your data at any time, subject to legal requirements.

 

Automated Decision-Making

We do not engage in fully automated decision-making that produces legal or similarly significant effects on individuals. Our service providers may use limited automated processes for fraud prevention.

 

Your Rights

 

GDPR (EEA residents)

You have the right to access, correct, update, port, or request deletion of your Personal Information. To exercise these rights, contact us at info@elevenberry.com.

 

CCPA (California residents)

You have the right to request access to, correction of, or deletion of your Personal Information. You may also designate an authorised agent to submit requests on your behalf.

 

Cookies

We use cookies and similar technologies to operate and optimise the Site. Cookies may be session-based or persistent and are used for functionality, analytics, and security.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.

For more general information on cookies, visit: www.allaboutcookies.org

 

Do Not Track

We do not currently respond to “Do Not Track” browser signals due to the lack of a consistent industry standard.

 

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

 

Complaints

If you have a complaint regarding our handling of your Personal Information, please contact us at info@elevenberry.com.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.