Privacy Policy

At Eleven Berry, operated by ZEBRA DIGITAL S.L. , we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect various types of personal and non-personal information:

Personal Information:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely via Shopify Payments, PayPal, or Stripe)

Non-Personal Information:

  • Browser type

  • IP address

  • Time zone

  • Cookies and web beacons

  • Device identifiers

2. How We Use Your Information

We use the collected data to:

  • Fulfill and manage your orders

  • Process payments

  • Send order confirmations and shipping updates

  • Respond to your inquiries

  • Improve our website and user experience

  • Prevent fraud and ensure secure transactions

  • Send marketing emails (only if you opt-in)

3. Data Sharing and Disclosure

We never sell your personal information. We only share data with:

  • Shopify, our e-commerce platform provider

  • Payment processors (Shopify Payments, PayPal, Stripe)

  • Shipping carriers (e.g., Royal Mail, DHL, Hermes)

  • Marketing and analytics services (only anonymized or aggregated data)

4. Your Rights (UK GDPR)

You have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Object to processing

  • Withdraw consent for marketing

To exercise your rights, please contact us at info@elevenberry.com

5. Data Retention

We keep your information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

7. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.