Refund Policy

We want you to love your purchase, but if you're not completely satisfied, our refund policy makes it easy.

1. Return Window

You may return items within 30 days of delivery.

2. Eligibility

To be eligible for a return:

• Item must be unused, undamaged, and in original packaging

• Proof of purchase is required (order number or receipt)

3. Non-Returnable Items

• Gift cards

• Downloadable digital products

4. Return Process

Contact us at info@elevenberry.com with your order number and reason for return. We will provide return instructions.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 5–10 business days.

6. Shipping Costs

Original shipping charges (if any) are non-refundable. Return shipping costs are the responsibility of the customer unless the product is defective.